This course was created to help enterprise technical-executive managers, channel partners and others better understand SIP-Session Initiation Protocol and Microsoft’s OCS-Office Communications Server.  There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the SIP-VoIP industry.

In addition to the classroom presentation, a “virtual OCS” lab/demonstration will be included.  The purpose of the virtual demonstration is to give attendees a “test drive” of OCS and be able to ask implementation and configuration questions.  The lab is in the R&D stage of development and may change without notice.

·         Explore Microsoft’s OCS-Office Communications Server features, concepts, call flows, configurations and other issues for evaluation and implementation.

·         Review the fundamentals of IP-Internet Protocol and platforms required for high performance SIP-Session Initiation Protocol, IT-Internet Telephony or VoIP-Voice over Internet Protocol systems.  This includes soft switches, gateways, routers, services and other critical components.

·         Explore business applications and opportunities.  Review what customers are buying today and why they are buying.  In addition, emerging “killer applications” will be explained in depth.

·         Quickly grasp complex subjects such as H.323, MGCP-Media Gateway Control Protocol and SIP.  As SIP-Session Initiation Protocol emerges are the key VoIP communications protocol, discover how this technology will impact all voice communications systems from key, PBX-Private Branch eXchange, IP-Internet Protocol-PBX, hosted, managed and other systems.

·         Understand basic and advanced SIP-VoIP concepts features.  From hosted, managed, IAS-Integrated Access Service, and IP-PBX, quickly understands “what’s-what” for different customer applications and business models.

·         Probe the issues behind Integrated and Converged Access.  Understand when and why organizations need a converged access solution.

·         Learn why “network assessment” is critical to any SIP-VoIP implementation and why this step cannot be overlooked.

·         Address the issue of QoS-Quality of Service by overcoming jitter, echo, noise and other network problems.  Review the role of RTCP-Realtime Transport Control Protocol and other tools to monitor and maintain high performance VoIP networks.

·         Understand the functions of the new communications “toolbar.”  See how the benefits of “unified communications” as they improve business operations.

·         Assess the Top-10 issues why SIP trunking and hosted VoIP is more than “dial-tone,” and how it can represent change in the business and business model of even the smallest enterprises.  Discuss and explore new ways to improve fundamental business processes.

·         Explore how a SIP-VoIP call is processed and review potential security attacks.   Discover how SPIT-Spam over Internet Telephony, VOMIT-Voice Over Misconfigured Internet Telephony, DOS-Denial Of Service and other terrorist attacks can target not just data, but voice packets.

·         Review SIP and SIP Trunking and all the implications and applications from TCO-Total Cost of Ownership to QoS-Quality of Service.  SIP Trunking is the most profound new form of telecommunications since POTS-Plain Old Telephone Service.  

This onsite and online course is designed for enterprise executive and technical managers, channel partners, VAR-Value-Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants.  In addition, this course will benefit corporate technical, staff marketing, training business development, sales, channel managers, operations, engineering, support and other corporate managers for SIP-VoIP providers, carriers and manufacturers. 

Day 1 - Course Outline

Top-10 Fundamental Network and IP Technologies – the IP in SIP

·         1 – Voice-to-Digital-to-Packet Transmission

·         2 – Back To Basics – Cabling and Electrical

·         3 – Transmission Concepts – DSL, T-1/E-1, ISDN-PRI, SIP Trunking, GIG-E

·         4 – Optical Fiber & Bandwidth

·         5 – Integrated Access Services – Dynamic Bandwidth Allocation – BOD-Bandwidth On Demand

·         6 – Introduction to IP-Internet Protocol and VoIP-SIP

·         7 – TCP/IP and other Protocols and Layers – RTP, RTCP, SDP, SOAP, SALT

·         8 – Hardware – Routers, Switches – MAC-Media Access Control, WiFi-VLANS-VPNS

·         9 – Protocols “Rules of the Road” – H.228, H.323, MGCP, SIP, and Desktop “Softphones,” “Toolbars” and other end points (desksets)

·         10 – IP-PBX and Hosted VoIP/SIP – Integrated/Unified/Homogenized

SIP Essentials - SIP Introduction and Overview

·         SIP Definition – IETF (RFC-3261) and Manufacturers

·         CPL-Call Processing Language

·         AOR-Address Of Record – q-values

·         Location Service - DNS-Domain Name Service

·         CPL-Call Processing Language

·         Applications Layer 7 Protocol – Peer-to-Peer protocol

·         SIP – Before and After

·         SIP and Hosted – Better or Worse or Both

·         SIP Signaling – Introduction, URI-Uniform Resource

·         SIP & SBC-Session Border Controllers, servers, gateways,

·         SIP with and without IADs-Integrated Access Devices

·         SIP and SIP Phones, Softphones, Mobility,

·         SIP Signaling Basics – Inbound/Outbound calling

·         SIP Trunking – Incremental “Slope” Growth

·         CODECS-COmpression-DECompression signal processors – issues and answers

Lab 1 – Planning for OCS

·         Pre-installation planning – “what server does what”

·         Installing and configuring OCS

·         Planning the site – cabling to number portability

·         Integration or “exhumation” of existing systems

·         Prepare AD-Active Directory and AD Authentication Credentials

Day 2 - Course Outline

SIP Trunk Replacement & Disaster Planning

·         Open Standards

·         SIP and Trunk Replacement – same or different thing

·         SIP and Proxy ARP-Address Resolution Protocol

·         SIP and HSRP-Hot Standby Routing Protocol

·         MPLS-Multi-Protocol Label Switching – COS and QoS

·         SIP QoS – oxymoron or critical concept

·         SIP on-net and off-net issues – overflow call processing

·         SIP TCO-Total Cost of Ownership – Top-10 Benefits

 D. SIP Technology - Indepth

·         SIP – OSI-Open Systems Interconnection - "If you do not know where you are going, what difference does it make which path you take".....Cheshire Cat (Alice in Wonderland)

·         SIP “Methods” – Writing call processing as easy as email – invite, ACK, bye, etc.

·         Inbound and Outbound call processing

·         SIP Signaling “commands” – 1xx-6xx

·         SIP Network devices - UA-User Agent, UAC-User Agent Client, UAS-User Agent Server, Proxy Server, Redirect Server, Registrar Server, B2BUA-Back-to-Back User Agent, SIP Forks, Presence, Forking – parallel-sequential-mixed, loops, spirals

·         Session Description Protocol Security Descriptions (SDES)

Lab 2 – Initial Configuration of OCS

·         Prepare Global Catalog Server

·         DNS-Domain Name Services

·         Review Security Services

Day 3 - Course Outline

SIP Security – “Best Practices” – Reality Check

·         SIP Security “Best Practices” – overview

·         SRTP-Secure Real-time Transport Protocol (RFC-3711)

·         Authentication Tag and the Master Key Identifier

·         Encryption – Public and Private Keys

·         SIP Firewalls and Security – SPIT-SPam over Internet Telephony, DOS-Denial Of Service, VOMIT-Voice Over Misconfigured Internet Telephony and other emerging problems

·         SIP Security and “Access Policy” – Stateful IP Filtering and Inspection, Static and Stateless IP Filters, TLS-Transport Layer Security, NAT-Network Address Translation, Persistent connection, Multi-homed hosts, etc.

·         SIP and MIM-Man-In-the-Middle attacks – Understanding wireline and WiFi wireless attacks

·         Telephone Numbers – North American Numbering Plan and International ENUM-E.164

SIP Class of Service & Quality of Service

·         SIP COS-Class Of Service and QoS-Quality of Service – ethernet meets “smart” IP

·         MPLS-Multi-Protocol Label Switching – Layer 3 - QoS

·         Managing “real-time” voice with RTCP-Real-Time Control Protocol – MRB-Metrics Report Blocks

·         Inside MRB – what’s what with all the info

SIP Security Architectures – Building Blocks

·         SIP Security Architectures – eight different VoIP configurations evaluating SIP-Aware Firewalls and other security options  -

·         Type 1 – Dedicated IP Pipe for VoIP

·         Type 2 – Merged MPLS-Pipe with LER Tagging VoIP

·         Type 3 – Merged IP pipe with SIP-Aware Firewall (SAFW)

·         Type 4 – Separate IP Pipe for VoIP with Existing Non-SIP Firewall and SIP-Aware Firewall (SOFW)

·         Type 5 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall, No DMZ Port and SIP-aware Firewall (SAFW)

·         Type 6 – Looks like Type 5 but Merged IP Pipe with Incumbent Non-SIP-aware Firewall, No DMZ Port and SIP-aware Firewall

·         Type 7 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall with a DMZ Port

·         Type 8 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall

·         Other approaches to SIP Security - Proxy/Gateway Inside the Firewall, Proxy/Gateway in Co-Edge Mode and Proxy/Gateway Outside the Firewall

Top-10 Critical Technologies to SIP

·         1 – IP Protocol, IP networking and VPN-Virtual Private Networks

·         2 – IAS-Integrated Access Service, CAS-Converged Access Service, Enhanced IAS/CAS with MPPP-Multi-link Point-to-Point Protocol, PPP Multilink Protocol (MP), L2TP-Layer 2 Tunneling Protocol

·         3 – SIP-Session Initiation Protocol

·         4 – IP-PBX – Options and Approaches

·         5 – Hosted/Managed VoIP and technologies – Route, Image, DHCP, DNS and Configuration Servers

·         6 – “Open Source” PBX options such as Asterisk

·         7 – QoS-Quality of Service – Issues and Answers

·         8 – Softphones – No CAPEX and Migration to Browser Telephony

·         9 – IPT-Internet Protocol Telephony and VoIP/SIP – Cisco, Broadsoft/Sylantro and other platforms

·         10 – Unified Communications – Mobility Applications

OCS – Special Tutorial – Part 1

Here are just some of the terms used in Microsoft OCS-Office Communications Server.  Each of these terms and others are explained in this OCS Special Edition:

·         Architecture – Front End, AD-Active Directory, Conferencing, Perimeter and Applications Servers

·         Co-existence

·         UC-Unified Communications

·         PBX Integration Initiative – UC-Compatible, Non-UC-compatible

·         Mediation Server – Forking

·         SIP – Microsoft SIP “Standard” – Inbound/Outbound Calls, OnHold, Making a Call Via a PBX, Answering a Call Via a PBX, Call Forwarding – Always, DND-Do Not Disturb, Call Transfer, 3-Way Conferencing

·         SIP-to-PBX

·         SIP-to-PSTN

·         E.164

·         RNL-Reverse Number Lookup

·         RCC-Remote Control Gateway

·         SQL Server

·         LDAP and sLDAP-Lightweight Directory Access Protocol

·         Mediation Server – In/Outbound calling

·         Multimedia Conferences

·         GRUU-Global Routable UA-user agent URI-Uniform Resource Locator

·         G.711/G.729

·         Information and Content Exchange (ICE)

·         MTLS-Mutual Transport Layer Security

·         SRTP-Secure Realtime Transport Protocol

·         MIME-Multipart Internet Mail Extension

·         Normalized – Canonical Number

·         SIP “Invite”

·         Vmail to Email

·         TCP-Transmission Control Protocol versus UDP-User Datagram Protocol

·         RTA-Real Tim e Audio

·         Siren CODEC

·         MG-MGW-Media Gateways – Basic, Collocated and Advanced

·         ICE-In-Circuit Emulation

·         CTI-Computer Telephony Integration

·         Presence

·         IM-Instant Messaging

·         Federation IM

·         DNS-Domain Name Service

·         Fully Qualified Domain Name (FQDN)

·         DNS Service Location (SRV) resource record – Manual, Automatic   

·         Bandwidth Analysis

·         Load Balancing

·         IP Subnets

·         SNAT-Source Network Address Translation

·         DNAT-Destination NAT

·         Port Addresses

·         SAN-Storage Area Network

·         Client Software and Installation

·         Security Policy

·         Active Directory Credentials

·         SSH-Secure Shell

·         Group Security Policies

·         Web Server Certificates

·         Firewalls

·         Antigen

·         Kerberos protocol

·         Microsoft Exchange Server 2007

·         Microsoft IntelliMirror

·         Microsoft Office Live Meeting 2007

·         Microsoft Office Mobile Communicator 2007

·         Microsoft Office Web Communicator 2007

·         Microsoft SQL Server 2005

·         Microsoft Systems Management Server (SMS)

·         Microsoft Windows NT LAN Manager (NTLM)

Day 4 - Course Outline

OCS – Special Tutorial – Part 2

·         SMB-Server Message Blocks

·         Traversal Using Relay NAT (TURN)

·         STUN-Simple Transversal of UDP through NAT

·         Administrative “Snap-In” Tools

·         Microsoft Management Console (MMC)

·         GPO-Group Policy Object

·         CDR-Call Detail Records

·         Phone Usage Records

·         Forests and Schema – 1-Way, 2-Way, Root Domain,

·         Active Directory

·         SQL-Structured Query Language

·         CSF-Connected Services Framework

·         Address Book Server

·         AJAX

·         Enterprise Edition configuration

·         Enterprise Edition Consolidated configuration

·         Enterprise Edition Expanded configuration

·         Focus Factory

·         Global Address List

·         Global Catalog Servers

·         Internet Information Services (IIS)

·         Multipoint Control Unit (MCU)

·         On-Premise Audio/Video Conferencing Edge Server

·         On-Premise Audio/Video Conferencing Server

·         On-premise Web conferencing

·         Persistent Shared Object Model (PSOM) protocol

·         Round robin

·         Speech Server

·         Web Conferencing Edge Server

·         Windows Script Host (WSH)

·         Single, Multi-Location and Global Deployments

  Top-10 Steps to a Successful SIP Implementation

·         1 – User Needs Assessment

·         2 – Network Assessment

·         3 – Systems Upgrade – Indepth POE-Power Over Ethernet & Comprehensive Disaster Planning Tutorial

·         4 – Pre-Installation Planning

·         5 – Data Systems Integration – VLANs, VoWLANs, Voice over WiFi, IP Wireless “Roaming,” WiFi Security

·         6 – Installation and Cutover

·         7 – Managing Change – Training

·         8 – Ongoing Use and Expectations

·         9 – Billing

·         10 – Managed Services – Data Backup, Monitoring, Remote Support, Training and Future Applications

Lab 4 – Administrative Configuration of OCS

·         Administrative Tools "Snap-in"

·         Microsoft Management Console (MMC)

·         Call Detail Records

·         Phone Management and Usage

·         IM-Instant Messaging, Chat, Chatrooms, etc.

·         IM - Federation to Yahoo, AOL, MSN, Mindalign

·         Saving of IM conversations for compliance

 

Day 5 - Course Outline

Diagnosing & Tools for Troubleshooting SIP Networks

·         Problems – Delay, Jitter (Jitter Buffers) - Oversubscription, Packetization, Queuing Delay, Network Propagation, Equipment Configurations, Transcoding, Echo, Signal Level, VAD-Voice Activity Detector – Speech Clipping, Serialization - LFI-Link Fragmentation and Interleaving, Source/Waveform CODECs, E-model, R-model, MOS-Mean Opinion Score, G.711 and G.729 Asynchronous Transcoding

·         Testing for Problems – MRB-Metrics Report Block, RTCP-XR-Realtime Transport Protocol eXtended Reports, STRP-Secure Realtime Transport Protocol, Authentication, MD5-Message Digest 5 “hash” coding, MKI-Master Key Identifier, SSH-Secure SHell, Public-Private keys

·         Potential Solutions – better be awake during this section

·         Best Practices – Avoid Problems To Begin With – 7 Levels of Resiliency

·         Vendors of Technical Solutions for VoIP/SIP Network Management

·         Conclusions

SIP Applications and Future Outlook

·         SIP Applications – IM-Instant Messaging, Presence, Event Notification, Ondemand Conferencing, Click-to-call,

·         SIP for Call Centers – calling options and pricing benefits

·         SIP – exciting new applications

·         UDDI is also designed to replace the robot.txt search engine web site document structure concept. Here are some of the web site description-discovery-registry information retrieved by search engine spiders/bots and other retrieval programs.

·         Voice-driven yellow pages - SALT-Speech Applications Language Tags adds voice commands to web applications.  SALT is an extended set of markup (meta) tags based on XML-eXtensible Markup Language though compatible with HTML-Hyper-Text Markup Language and others.

·         SIP Total Tutorial with Future Outlook – IMS-IP Multi-media Systems – content servers, wireless integration, media gateways, etc.

Lab 5 – Troubleshooting and Integration of OCS

·         Planning for Video

·         Troubleshooting

·         Trunking – bandwidth, delay, echo

·         Telephone deskset issues

·         IP routing check

·         PBX interoperability

·         Third-party integration – open discussion

·         LCS-Live Communications Server and OCS coexistence