This course provides learners with the knowledge and skills necessary to use Citrix EdgeSight 5.0 to monitor their IT environments, including XenApp servers, applications, hardware devices and network performance. Learners will gain hands-on experience configuring EdgeSight monitoring and alerting and will practice proactively identifying potential performance problems, evaluating reported issues, and conducting historical analysis through reporting.

Upon the successful completion of this course, learners are able to: 

• Plan an EdgeSight implementation

• Install EdgeSight server and agent 

• Configure EdgeSight server and agent

• Manage an EdgeSight environment

• Configure monitoring scripts

• Define alerts

• Interpret alert and report data

• Use alert and report data to reactively and proactively respond to issues

This course is intended for IT professionals, analysts, consultants, and Citrix Partner Network Members.

Provided is the topic outline for CES-200-1I:
• Introduction to Citrix EdgeSight
o EdgeSight Benefits.
o EdgeSight Features
o EdgeSight Product Line
o EdgeSight Primary Components
o EdgeSight Architecture
o Server Deployment Options
• Installing and Configuring EdgeSight
o EdgeSight Installation Dependencies and Considerations
o EdgeSight Server Installation
o EdgeSight Server Configuration
o Managing Departments
o Managing Devices
o Managing Groups of Devices
o Managing Groups of Users
o Managing Users and Roles
o EdgeSight Agent Installation
o EdgeSight Agent Configuration
• Configuring Alerts.
o Alert Types
o Alert Overhead
o Alert Rules
o Defining Alert Rules
o Alert Actions
• Active Application Monitoring
o Active Application Monitoring Architecture
o Script Creation
o Creating an AAM Script
o Recording Instructions
o Managing and Organizing Scripts
o Test Script Execution
• Using Real-Time Data to Diagnose Issues
o Real-Time Troubleshooters and Monitors
o Real-Time Reports
o Capturing Remote Snapshots and Crash Reports
o Managing the Real-Time Dashboard
o Alert Console
o Alert List
o Use of Information Reported by EdgeSight
?? Use Case 1: XenApp Farm Health
?? Use Case 2: Application Support
?? Use Case 3: Device Issue Resolution
?? Use Case 4: Device Health
• Using Historical Data for Analysis and Reporting
o Reports Overview
o Report Access
o Use of Information Reported by EdgeSight
Use Case 1: Application Support
Use Case 2: Endpoint Device Health and Capacity Planning
Use Case 3: XenApp Health and Capacity Planning
Use Case 4: End-User Experience Monitoring
Use Case 5: Application Performance and Stability
Use Case 6: Web Application Performance
Use Case 7: Branch Office Performance
• Managing the EdgeSight Environment
o Management of Company Settings
o Management of Server Configurations
o Maintaining Server Data
o Messages in the EdgeSight Console
o Troubleshooting EdgeSight
Issue 1: Agent Does Not Register with the Server
Issue 2: Real-Time Reports are not Available
Issue 3: EdgeSight Server or Agent Cannot Obtain a License
Issue 4: EdgeSight Consumes High Resources