Connecting the right people with the right "presence"

OCS will extend "presence" throughout Microsoft Office® and other applications, reducing "info lag" (office jet lag) finding the right person, dialing the right number and using the right communication (audio, video, animation, group) in the right context (1-1, 1-X, X-1, X-X) at the right time (real-time, shifted, archived). Estimates vary, however, approximately 45 minutes a day can be saved by the business user whose vmail, email and faxes can be routed to a single inbox. The benefits only increase with the number of missed calls, misdialed outbound calls, wrong numbers, out-of-office message exchanges, etc. Dial-by-name instead of number has been reported to save telephone-intensive staff 15+ minutes a day alone. In the future, with technology metrics, the speed of communications will be measured in OV-Organizational Velocity, the speed of communications throughout an organization.

Even though there are considerable security and compliance risks associated with IM-Instant Messaging the majority survey respondents still use consumer-grade IM applications. However, SPIM-SPam over IM and other vulnerabilities is protected through via OCS. OCS also offers an increasing series of developer tools and API-Applications Programming Interfaces to provide enhanced SIP presence controls. Voice will treated like data elements like data in a database with multi-media presence components accelerating voice-enabled business processes.

This is just one aspect of the comprehensive course available from Netlan.